Chase customer service reddit The phone number they list to contact me is a number I've never seen before, which concerns me, so of course I've been trying to contact them to sort this out. Tried Twitter and Facebook too, no response. Be sure to read sub rules before posting, use the resources linked in the sidebar / about section of the sub, and use search to see if your question has already been answered. Sent customer service all the evidence I have and they won’t cancel the pending transaction. That is bad. Get online and mobile banking support, or help with your account. I’ve used Chase since 2018 and it’s just horrible service. NO, I avoid Chase like a plague. The role of Associate Banker is evolving. I even sent Chase multiple "Secure Messages" and they keep telling me to call. So then she said I gotta go in the bank with 2 forms of id. They fcked up my booking, then put me on hold for 3 hours on phone and the customer service hung up on me. There is an extremely important transaction that keeps getting declined for some reason and I called the Chase Customer Service line at 1-800-935-9935 and it says their services center is closed. It wasn't terrible before with the overseas call center, but has been great since. Get support from Chase Accessibility Services. They're also hiring 20k people here in Pensacola, FL to manage their customer service needs. Sounds about right. If you (like me) are uncomfortable with Chase indefinitely storing your biometric data, all you have to do is call Chase Customer Service at 800-935-9935 and ask to Opt Out. You can be a managing director in client service. CHASE Pros: - Customer service is a tad better than Bank of America, like a SMIDGE Welcome to Chase Customer Service. Contact Chase Accessibility Services by: Toll free: 1-855-644-4561 (we accept Operator Relay calls) Fax: 1-847-787-5125 Mail: Chase Accessibility Services, P. To learn more, visit the Banking Education Center. Update to my post: after going through this rigamarole a few more times during logins, the customer service agents began telling me that the secondary phone numbers on my account (one T-Mobile, one Google Voice) were not acceptable for 2FA anymore, and that I needed to change my password. I've had mostly good experiences with Amex. Yung nasa chase pa asawa ko sabi nia meron duon 5 years na sa chase and parehas lang sila ng sahod na 40k pero hndi na lang nia sinabi na parehas sahod nila kasi baka mag conflic pa kasi wala pang 2year wife ko nun sa chase. Everytime I go to the heir bank, I have an issue to solve. Sapphire and PC banking advertise 24/7 support, but is this the same if you have a total checking? If you don’t have a premium account, what are the hours? Today it is the last nail in the coffin for me. When reach out to chase in the few times over the last 5 years, I’ve never had a desirable outcome. 12 charge in my account that I don’t recognize and wanted to call to report for fraud immediately. I’m currently in South Korea and I need to call Chase in the US in order to report fraud on my account. I did so. We are NOT customer service. People tend to ding Chase over customer service for some reason but that's contrary to my personal experience. Advice for Interview for Chase Associate It didn't go through but it showed QuickPay through zelle. Now post COVID, I noticed that the customer service for existing customers has gone to a shitter. I left Chase for Amex and wish I left sooner. I got a new computer recently that Chase does not recognize when I try to log into, so it prompts me to verify my ID which it can only do via a phone number. I will continue to use their transfer partners (mainly Hyatt) but won’t book flights through Chase Travel ever again. I suspect this is all part of cost-cutting measures they are taking, including removing some valuable benefits and probably laying off customer service staff to replace them with automated systems. Overseas: 1-318-340-3308. So I am trying to decide what to get as my next card, and I'm stuck between a Citi and a Chase card. I worked for chase’s customer service for checking accts as a frontline rep so I can back my claim. How do I talk to an actual employee of chase bank?? I hate Chase customer service. For Amex, their cards have higher annual fees/more credits to keep track of to offset the annual fee (and there are no downgrade paths from the Platinum/Gold/Green to no annual fee cards), their sign up bonuses are once in a lifetime while you can cancel/sign up for a new Chase card every 2-4 years . O. EMM is a back office team for online fraud transactions. Amex platinum and centurion is unparalleled. They pretty much asked if I was considering closing the account, and they could offer me $150 to stay. Call Chase Customer Service: 1-800-935-9935. Tonight however I found a random $0. 24K subscribers in the Chase community. 1-877-691-8086 opt 2. I’ve never dealt with a customer service department this poor and disrespectful. Don't know if anyone experienced it, but I am really losing the patience when interacting to customer service. It seems like it would be very easy for a Chase rep to just transfer someone to a scammer and get a kick back, and most people wouldn't expect it because they called the actual Chase number. I would like to use the vast majority of these funds to invest in broad market index funds. I had the Sapphire Reserve Card from the first week it came out. " 🤔 4. Unbelievable. Search "Chase scam call" with Google. When I canceled my Gold card the chat rep spent 25 minutes continually telling me how it would be a mistake to give up the value of the card instead of just cancelling the account. I want my next two cards to be business cards but I'm wondering if I should do Amex or chase first. I don't know why someone would go CSP. AA page shows passenger details needed for check in for infant in lap and mentioned to call travel agent. I recently applied for Chase Saphire Preferred but forgot to lift my credit freezes. Go directly with the airline. It’s not all counting money and scanning checks. Amex used to be notorious for overseas customer service, but they've made great strides in moving their customer service back to the US. 8086 was not a number that he recognized. The last straw was when I used a Chase offer. My credit unions, small ones as well and all the other decent size banks (I have 5 others) have 24-hour customer service if they can do it Chase can do it in covid or not. The employees are empowered to be able to do most any reasonable requests (like waiving interest if you missed the date to pay it off by a couple days, or upgrading your card after a certain amount of time). That's a shame about Chase. Does amex do a soft pull for business cards as well (if I'm only currently a personal customer)? The Chase customer service agent said it should arrive within 1-2 billing cycles. This is regardless of whatever option I choose. IMHO, if I’m paying $500+ /yearly for a credit card I should receive excellent customer service. Weird Chase customer service? I then called Chase customer services legit number immediately at 1-800-935-9935 and informed them of this they didn't really Yes, after dealing with Chase’s customer service and the branch manager at the bank I go to, I absolutely agree that the branch manager and the individuals in the bank have much more of an interest in assisting customers than the general customer service department. The rub with Discover is their 4506-T practice. I’ve called their US customer service number during pacific time working hours and it was fully automated. Unofficial, community ran subreddit to discuss Chase Bank, its affiliates, and subsidiaries A lot of my friends hate Chase for the same reasons and have cancelled recently. We cannot do any order lookups, check trade values, check stock levels, or process any returns. Depending on the reason for your call, you may want to call the general customer service line at 800-432-3117 for personal credit cards and 800-242-7338 for business credit cards. 691. 23K subscribers in the Chase community. g. They’re eager to hit with fees, and they offer no interest. Is anyone else seeing awful customer service on their end? With Sapphire Reserve being less competitive than ever, I'm moving my business. I would recommend applying. Meet with a banker to discuss your account or open a new one. The part that got weird was the line was very staticky and the customer service representative asked for my full SSN. I called Chase they said just do it online, went and did it online came back with the information you supplied we can't offer this service. So the moment AMEX loses the customer service battle I will re-evaluate my credit card strategy. If you’ve not, yet, rectified the issue, call Chase customer service again and let them know you were disconnected during the verification process on your last call. $10 back when using the card for a certain vendor. I see conflicting posts about Chase customer service hours. It took me 10 days and like 10 reps to get a straight answer out of them and their final answer was "our offers can change at any time and the offer you agreed to didn't have it". despite the high annual fee. The fact that they hire local and don't outsource their customer service to India keeps me a long term customer. I even tried messaging the chat bot to get a representative, but they just said to call the customer support line. Nov 19, 2024 · I have never experienced worse customer service than this. Chase’s customer service has taken a huge tumble since the pandemic started. I’ve unfortunately had to contact Chase twice between a span of two months and they’ve had this “issue” with their automated phone service both times. Chase is the worst bank on the planet. Getting Amex for now There is absolutely no way to call Chase and speak to a representative to ask a yes or no question. For example, client service within custody would interact with asset managers. 5 hour. May 19, 2024 · I‘ve had the chase sapphire reserve for 10 years at this point but their customer service is worse than when I call about my freedom or amazon Using search features in Reddit or Google is a great way to research scams. They sounded a little off when I spoke on the phone, but I figured I dialed their number so it had to be Chase. They're usually quite close to each other, and in the most recent ranking, Capital One performed a little bit better than Chase. But on the bright side, it's better than Citi. Domestic Chase Military Services: 1-877-469-0110. 25K subscribers in the Chase community. As a bank they’re great but there customer service team can seriously go fuck them self. “Customer is always right” is not the global standard for customer service. Lately the 800 number even if you get a human is useless. I spent 3 hours on hold with customer service and eventually had to hang up. After applying, I forgot to lift a security freeze, which was done immediately after Chase asked me to I think all Chase cards have been partially outsourced to offshore centres. I called customer service and they couldn't reset over the phone due to my cell phone service wasn't working because of the bad weather we having so she couldn't send me the security code to my cell to verify my identity. I cannot find hours for these services anywhere. This subreddit is a community for customer success practitioners and leaders to share knowledge, network, and discuss the future of the customer success industry. My only gripe with them is if a customer service representative has a very strong accent, I just request to speak to a supervisor. You would think it would be posted on numerous different links regardless of search engines. Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. That's how I do it. Every time I call, I’m always pushed to use the automated system by a robotic voice. Your question may have already been answered: Search "Chase scam call" in our subreddit. Unlucky enough for me the number on the account is an extremely OLD phone number that I don't have anymore. Don't think the customer service has ever been this bad. In my experience about 1 in 3 to 4 calll was sent to local. If you wanna voice a complaint to EMM directly that’s their number. A subreddit for discussing credit cards. I have talked to customer service, technical support, fraud, and security teams many many times. Where you wait on hold, get passed around rep to rep with no one actually helping you and get hung up on. The customer service issues are the #1 reason I switched to AMEX when I downgraded my CSR to the CFF when the annual fee increased from $450 to $550. Amex chat support was terrible at helping and kept disconnecting randomly, but live chat is always scuffed. Took me 2 minutes. Send a message back to Chase and explained what happened with screenshots, now it's you need to come in and I also can't even add it to apple pay because I need to call customer support for the 2FA pin (and you guessed it, I need my account # to get that). The problem is I don’t want to be charged while calling them, but can’t find an overseas toll free number. Posted by u/Lost_Umpire - 1 vote and 4 comments Chase’s system in customer service can be exhausting. Big shoutout thanks to the Saphire member who I’m looking to switch to Chase but need a bank with 24/7 customer support due to international travel. A year or so ago I couldn’t use their Zell app to transfer money to a friend because, as the Customer service rep put it, “I tried to put it through to many times”. Angry!! Tomorrow I’m going to use my legs to approach and enter a Chase branch, withdraw all of my funds, then walk over to a credit Union and transfer said funds to the new business. Hello everyone, I'm having a very hard time getting in contact with chase. Go to Chase r/Chase • by hurtandalonelittlepi. I'll tell you what they should Implement. Problem #1 - Every time I call in for help they ask to verify me via my phone number. I am a bot, and this action was performed They customer service sucks but you should be able to get a human if you just keep hitting wrong #'s. Basically customer service is the biggest thing. , credit limit increase request, unusual increase in spend, sudden "app spree" for new credit). ⏤⏤⏤⏤⏤⏤⏤⏤⋆ 🔥 ⋆⏤⏤⏤⏤⏤⏤⏤⏤ Join us for fun events, giveaways, leaked content news and discussion, cool fan art, Murata worshipping, general Genshin-related stuff, and much more to come Ive almost never had issues w Chase customer service and the maybe 1-2 times I had it was solved by HUAC. I don’t like Chase, but I use them for ATMs and because transfers are usefully often counted as direct deposits. I have made two phone appointments with Chase Bank and no one has called me. Wow. I've had a number of cards over the years and tons of issues with other banks fraud detection (especially at some credit unions) - one blocked every transaction in NYC for "high rates of fraud" when I literally worked there - didn't For standard account interactions honestly Citi has been better for me lately. I have been a chase customer for over a decade and used to be satisfied whenever I had questions about my accounts or whatnot over the phone or in person. Not only will your bankers love you, but your managers score card will be impacted by that. Currently, chase doesn’t give me that with the CSR, and CSP doesn’t fit my spending already having the AMEX Gold. We also accept operator relay calls. Starting from just the fact that amex has live chat and chase does not (secure message isn’t in live time) already widens the gap significantly for me. - Customer service is lacking - they massively cut people and banking centers - I can't send Zelle requests on desktop - Transferring money to outside accounts costs money unless you create a Zelle account with our outside banking institution. They updated their phone system to really push people away when they need to talk to a live rep. I am very new to applying jobs and doing interviews so I am a bit scared. I called the chase customer service line which I know was legit and it asked me to enter some info into the dial pad and when I pressed pound, it almost instantly transferred. Called custom But two- WHY in the world is this info not available anywhere within searching Google… I can’t wrap my head around why these phone customer service hours are like concealed information (joking)… makes no sense. In terms of career direction, people build entire careers within client service. I live far from a branch so making an in-person appointment is not an option. A month ago I sent my phone to be repaired under warranty because the motherboard failed and I was having intermittent audio issues after I had taken it to an authorized service center where they diagnosed the problem in a two-hour visit. I received a letter in my account asking me to call them about my application. Chase is highly conservative with their banking and will think nothing of closing accounts if disputed transactions become a common occurrence for a particular customer. You sadly, grossly underestimate the power of customer loyalty created by great customer service. Capital One has excellent customer service. I booked an domestic itinerary with AA through chase UR portal (3 adults and 1 infant in lap). Good luck!! Community housing the fans of Genshin Impact's long upcoming character, the God of War / Lady of Fire, Pyro Archon Murata who reigns over the nation of Natlan. Am I being paranoid here, or is there potentially a fraud ring running through Chase customer service? We are a community subreddit largely consisting of employees. For questions or concerns, please contact Chase customer service or let us know about Chase complaints and feedback. Discover has been better with customer service. A better example of this is Amazon and their excellent customer service. Amex customer service is fantastic. A business with bad customer service is destined to fail at some point. Extreme stressful and unprofessional. That number is for Chase and yes, this is information that may be asked for to identify you over the phone. never received the $10 back. Archived post. I'll be tryinf again, just later. Although every card issuer can/may request access to your tax returns, usually this only happens to a very small fraction of cardholders and there is usually some logical reason for the request (e. View community ranking In the Top 5% of largest communities on Reddit. Amex generally will have better customer service - every setup obviously comes with downsides. - I had booked travel in '20 which was then cancelled because the pandemic. Having the csp and plat means 800 in AF, the plat earnings rate is trash outside of airline purchases, and small, limited in scope monthly credits would drive me nuts. I have chase sapphire reserve which is good too but the Amex plat/cent is just unmatched. Box 182077, Columbus, OH 43218 For help with online and mobile banking, call Technical Support at: US: 1-877-242-7372 Outside U. We would like to show you a description here but the site won’t allow us. Chase phone support was fine: lots of transfers, but I didn't have any actual issues and my tasks were resolved without a problem. I tried to open a kids checking account. Customer Service Line Hello, I’ve been a Chase customer for almost 10 years and luckily have never had to call support. Infact secure messages also have out sourced responders lately. I am currently a chase customer and will be receiving a substantial 6 figure windfall in the near future. Chase customer service really sucks. Support claims it’s a bug in the system, but a bug impacting customer ability to communicate with support regarding their finances for this long seems significant for a bank of this size. Discover is consistently ranked #2, usually only a point or two behind #1 (American Express). Joined the air force recently and provided a change of address form from the USPS, yet after hours of holds and transfers, they left my CSP application in limbo. With banking there are so many options. I've heard Discover is a real pain in the ass. And the extremely long pending charges time, extremely long wait time to cash and hold checks, plus their inability to verify you as their customer. I tried calling the Chase Customer Service at their 800-935-9935 number. Kaya naniniwala talaga ako mag job hopping for salary increase. And as far as I can tell, this seems like it is by design- to just frustrate me, keep me on the phone for hours on end, continually transfer me between different departments, until I just give up and eat the $500 cost. Hi, I'm at 4/24, and I'm gearing up to apply for my next card. I have 5 credit cards in the chase eco-system. Unofficial, community ran subreddit to discuss Chase Bank, its affiliates, and subsidiaries Overall, I can’t say I’ve been super impressed with Chase sapphire customer service . The policy is pretty straightforward; you have 120 days I believe to dispute any transaction. It took 3 MONTHS for Chase to open a CSR. I am a credit card customer with a question about trying to become a banking customer. 1. Unofficial, community ran subreddit to discuss Chase Bank, its affiliates, and subsidiaries I’ve only had to deal with amex and chase customer service, and definitely amex is better than chase. In average customer-satisfaction ratings, Chase and Capital One are consistently ranked above Citi, year after year. I hear ya m8, sometimes they fuck up badly for very random things. Unfortunately there are no incentives—some small perks for the branch as a whole for providing good customer service and meeting some goals, but whether you bend over backwards to get 10/10 scores for customer service or just do enough to keep the line moving pays the same By far chase has some of the worst customer service ever. Please don't include account numbers or personal information. I got my CFU last monthand I didn't get the 5% grocery offer yet I got the 20k sub. But to even be able to speak to a person, it looks like they want me to enter my account number and debit card PIN. Search "Chase scam call" in our subreddit using Google. Chase has had horrendous customer service for decades now. I feel like Chase credit card customer service is the absolute worst - would never open up another card with them for this reason alone and this has put a really bad taste in my mouth going forward with using Chase for my purchases/needs, recommending their card or entrusting them with card insurance/benefits - I don't care about the benefits I can't speak for Chase, but since getting a VX, my C1 customer service has been excellent. : 1-713-262-3300 NFCU also utilizes the CoOp atm system which is found almost everywhere and doesn't charge you to use the atm. The customer service is light years better. Haven’t had to deal with any other bank customer service. Been a Sapphire Reserve cardholder since '17. Oh, and the CSP is also inferior to the CSR in almost every way. Chase Travel is a disaster and their customer service is atrocious. I was trying to get another card and they said I would have to go to a branch. Keep being lied to or having agents close the chat on me. And Amex is world renowned for customer service, but the card is very tough to use in Los Angeles. When I called the number back, I encountered a supposed Chase phone tree that at first, sounded legit, but the options seemed "off. 4M subscribers in the CreditCards community. After 6+ hours of total calls with Chase Travels, I call United to cancel my booking that was made and they give me a full refund within a 10 minute call. It used to be great but now even complaints to executive customer service at chase are not taken seriously. A lot of them don’t know what they’re doing so they can make you run around when there’s a better and faster way to get something done. I remember a big benefit of the CSP was the "human" customer service in the US. I enrolled, used the card, received an email congratulating me for using the offer. Their customer service is horrible, like the absolute worst. Chase is absolutely terrible with their customer service. Only upon close inspection did I realize my mistake. I had a HORRIBLE experience with Chase customer service many many years ago. I'd like to go with Citi (better card for my spending) but I've heard not-so-great things about Citi's customer service, so I wanted to know what your guys' experience is with Citi & Chase's customer service, along with other things such as their apps and websites. Hello! I am a fresh graduate and recently applied to JPMorgan's Customer Service Specialist Role. The only bank I personally hate more than them is Associated, which seems to have designed it's policy explicitly to drive off as many non-business accounts as possible. I already have a 457 deferred compensation plan with my employer that I contribute to. Terrible customer service. They are responsible for everything from governance decks to setting up user IDs for a client. Also, customer service is function that is easily performed remotely and probably has been prior to COVID, so Chase doesn't have an excuse there. The rep told me 3 times Fraud already rejected it and it's in a pending status online until midnight and the funds will release back into your account. Literally the line rings for like 3 seconds and you get high quality, knowledgeable customer service that will go the distance for you to do shit that you’re too lazy to do yourself. On the other hand, their customer service has been 24 hour and responsive. I accepted (not that I was really considering closing the account). The ACTUAL Chase customer line is 877-242-7372, and I accidentally dialed 877-245-7372. Chase is annoying. Customer service that actually f***** provide service. This same thing happened to me about 6 months ago. Be sure to read sub rules before posting, use the resources… So I recently have been having issues with Chase' customer service hotline. And I had to re-called and waited in line for another freaking 1. Sometimes they are so confident in their English that they say things that don’t even make sense, and I would think that most Americans would rather share their personal information with a US based representative rather than an Indonesian call center worker making Customer help and technical support. If Chase cards didn't have such good rewards and ecosystem, I would move my cards somewhere else. The rep didn't know much about the card, and while he was friendly, he wasn't much help (disputing a charge). I don’t want to have to write even one, but I have opened several cases with both customer service and the executive office and despite emailing in detail the issue with screenshots of chase policy for the rewards confirming I should have received the points, I hear back with an answer that denies the rewards and the reason given either doesn’t address what was written in my complaint or Chase customer service is closed!? Im having an issue where my debit card is being declined despite having a few thousand available and not receiving a text message (also confirmed by the automated system). Never use Chase Travels. 5. I was flagged for Zelle, I called in to provide an authorizaton. Customer Success is a business strategy that focuses product development and service delivery around ensuring customers successfully achieve their goals. Chase Bank literally has no CRM that gives all departments the ability to track the journey of your customer relationship. . Unofficial, community ran subreddit to discuss Chase Bank, its affiliates, and subsidiaries Their customer service is absolutely horrible and I'm literally to the brink of switching banks. A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. Chase customer service has really gone downhill. I only keep their card because of amazon. S. Mar 25, 2025 · There are many ways to contact Chase Customer Service, but the fastest method is to call. It depends on the line of business. Search "Chase scam call" in Reddit. The Chase Sapphire Preferred card has probably the best customer service I've ever experienced, I'm sure you get a run of the mill experience with a Chase Freedom/Slate etc. I have tried my local branch, every menu option leads to more menus and robot answers. I called Chase Customer Service, and I spoke with someone who told me that there weren't any check fraud alerts on my account and that 877. But if you can get something in there about noticing other ways the customer could benefit from and the desire to make sure they are receiving the most from their relationship at chase. Customer service picked up within a minute and my card was confirmed approved in less than 5 minutes. My last card was the amex platinum and chase ink unlimited on the same day (12/20/21). fnj vlmnv htnmqcu utpunya pdbuh itlxuu hdzm xusggs ehejb pjykofv msjxyy qghyy pqm pawhd egyo