How to refund tickets ticketmaster Know your options as a ticket buyer. You don’t have to do anything. If you’ve already submitted a refund request, you can check refund status Refunds (request or status check) If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. Can I still get my refund? If the Event Organizer has approved refunds, you’ll see a Request Refund button in your My Account. Sep 8, 2021 · Ticketmaster still owes Matthew Gerstman a $2,031 refund for a canceled Taylor Swift concert. 5 per ticket apply if the request is made after the 24 hour delay. Credit card refunds will be processed within 7 business days of the request. Please note that there are some If you purchased a resale ticket from some other source (i. S. I attempted to get a refund through Ticketmaster Canada this morning but no luck. Should this happen, you’ll receive notice from Ticketmaster before the date of the event, and the return process is easy and pain-free. Did you not purchase your tickets at Ticketmaster? Please contact the person/company you've purchased the tickets from. com and select Venue Info. If the event organizer cancels your concert, Ticketmaster will process a refund for you. We’ll refund the value of your order minus the service charge and handling fee. Can I get a refund? What happens if I've sold my tickets and the event is cancelled, postponed or rescheduled? Can I get a refund if I receive a ticket through Ticket Transfer? See all 10 articles Resale tickets are purchased from an individual seller and not directly from Ticketmaster, so we can’t offer refunds on these. VIP tickets or events where you pick a specific time slot. My event has been cancelled – what happens now? Please note that for any such refunds, refunds will be processed to the payment method used at the original time of purchase, once funds are received from the applicable event / venue, so if the payment card used to purchase your ticket(s) recently expired, please update the expiration date/payment card information in the associated AXS Account Secure Tickets offer you the ability to upgrade your booking to add enhanced refund rights, above what’s required by law, at the time you purchase tickets from Ticketmaster Singapore. Description. com/tm or contact the Allianz Global Assistance claims office at (800) 334 Refunds are processed to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. We/Us/Our – Ticketmaster-Singapore Pte. For this purpose, choose « Refund of tickets not collected in store for canceled / postponed event». VIP Refunds for Tickets Purchased on Cinemark. If your ticket was purchased in the last 24 hours, it may qualify for our 24-hour booking policy. Extras like seats and bags have unique ticket numbers. I purchased the tickets through Ticketmaster but added on a ticket cancellation insurance that should’ve given my whole refund back because it listed medical reasons as a thing that would be fully covered and the person I was going with had sudden surgery. Please see the Certificate of Insurance/Policy for a complete list of covered reasons, terms, conditions and exclusions that apply. Bookings within 14 days of the event. Being informed, persistent, and proactive helps solve ticket refund disputes. Ticket buyers have been strongly advised by all parties not to purchase tickets from unauthorised resale sites. I submitted my request and got a confirmation email. Ticketek Australia; Refunds, Payments & Exchanges Refunds, Payments & Exchanges. Oct 13, 2024 · Ticketmaster’s Refund Policy The 24-Hour Fan Guarantee. If your concert was canceled, Ticketmaster will directly alert the buyer and refund the purchase. Details on our Fan Guarantee, refunds and exchanges Tickets purchased directly from Ticketmaster or Live Nation may be eligible for a refund to the original ticket buyer. ca, or Livenation. Ticketmaster Account Manual: Your Ultimate User Guide Information About 2020-2021 NFL Tickets Click to head to refund form. Please click on 'Need help with this order' and follow the steps. If you receive a message that the Event Organizer hasn’t activated resale Mar 23, 2020 · Canceled Concerts Lead to Refunds. co. The promoters, artist, Ticketmaster and See Tickets are not responsible for the actions of unofficial resale sites. A year later, he is seeing red. If you found out your event has been postponed or cancelled, it's time to figure out how to get your money back! Learn how to request a refund on Ticketmaste It’s also worth noting that you would be able to return tickets on Ticketmaster if the event you purchased tickets for has been rescheduled and you’re unable to attend the new date. For the same reason, we're also not able to exchange Resale tickets for different ones. You may cancel any unintentional purchase made with V-Bucks. Usually, Ticketmaster will email you to let you know of the cancellation. You can find a comprehensive list of events with status and scheduling changes on our Event Status Update page. If the Event Organizer has approved refunds, you’ll see a Request Refund button in your online account. There’s a good reason Ticketmaster tickets generally can’t be refunded or exchanged after purchase: It prevents fraud and ensures fairness for high demand events. 4. No airline offers full refunds back to the form of payment for every ticket purchased. Can I get a refund? What is covered by Allianz Global Assistance Event Ticket Protector Insurance? Oct 2, 2024 · Check if the event was canceled or postponed (Ticketmaster usually offers refunds in these cases) Try selling your tickets on Ticketmaster’s fan-to-fan resale platform; See if you can transfer your tickets to someone else; Tips for Successful Ticket Refunds Reading the Fine Print If refunds are approved by the Event Organizer for your postponed or rescheduled event, we’ll process your refund to the original method of payment used at time of purchase. We also have a fan guarantee for our customers, where we can offer a 24-hour cooling-off period. Tha5 was the last I heard on my refund. So even if you cancel a $500 ticket, you get $0 back in return and have nothing to show for it. After you’ve submitted your refund request, it will be processed to the original method of payment used when you purchased your tickets. We can only cancel the tickets – if you added any extras to your order like insurance or collector tickets, you’ll still be charged for these. What is the Ticketmaster refund and exchange policy? What happens if an event is cancelled or postponed? I cannot attend the event. When the Event Organizer cancels or reschedules the event, we’ll notify you of the new status and explain your options. You can consult all applicable terms and conditions here. One time I sold the wrong tickets to a customer 1 hr before the show, refunded and sold them the right ones. Have tried contacting them with no luck. Oct 16, 2024 · Ticketmaster's refund policy explained. event was March 18th, got the cancellation email march 17th. At settlement the venue had to eat the $1200 cost of those tickets because their contract had a hard no refund policy. Collector tickets or VIP tickets. It should appear in your account within 14-21 business days. How to Request a Ticketmaster Refund — and Get It. Ticketmaster may not ticket every venue. Refer to your email notification for your available options. Once you submit your refund request, we’ll send you a confirmation email. We can only offer exchanges for tickets in the same price bracket or higher, subject to an R70 admin fee per booking. You can find a comprehensive list of events with status and scheduling changes on our Event Status Update page . Not all events are eligible, but if yours is, you’ll see a blue Transfer Tickets button. Jan 22, 2024 · Think of it as canceling a non-refundable airline ticket. The refund amount will vary on the situation. Automated refunds (for either e-tickets or paper tickets) can be ignored before to the TRFP entry. Refunds. For the latest box office information, search for the venue on Ticketmaster. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence to examine the plan. Find your order under the My Tickets section. Further exclusions may apply. Choice of refund method Refund will be processed by on credit card you have ordered with or by check. From your order, click Sell Tickets or the Sell button on the app to see if resale is available. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. When it comes to ticket refunds, consumers have legal rights. Why won’t Ticketmaster refund my money if I can’t attend anymore? It comes down to basic contract law. Ticketek Refundable Tickets. Administrative and handling fees of €2. In some cases, Ticketmaster's Fan Guarantee will provide an opportunity to cancel/refund a purchase within 24 hours after the purchase. Your My Account will contain up-to-date information. However, you can now sell the ticket you no longer need directly from your Ticketmaster account. Ticket – An authorised Secure Ticket that was purchased from us for a booked event. If refunds are approved by the Event Organizer for your postponed or rescheduled event, we’ll process your refund to the original method of payment used at time of purchase. Your refund will be credited back to the original form of payment. The service charge is not refundable. If your showtime has not passed, to refund cinemark. Ticketmaster does not offer rain checks or breakeven exchanges either. 5. Only Fortnite Item Shop purchases made with V-Bucks within the last 30 days are eligible for a refund by using a Return Ticket. If the Event Organizer has approved refunds, you’ll see a Request Refund button in your My Account. Refunds are processed to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It is important to note that all requests for ticket refunds and exchanges are subject to approval and that the decision of the Event Organizer is final. Some rules do apply, but you can find out more information here. If you require an EFT refund, there are a few guidelines below to assist you in obtaining your refund quicker: Contact Fan Support requesting an EFT refund and provide the following information: Card holder's name and address; Phone Number; Last four digits of the card used to purchase tickets; Booking number, which appears as: 12-34567 or 1 You’ll need to submit a separate request for each ticket number associated with your trip. When purchasing tickets in the future, you may want to elect to buy ticket insurance which offers refunds for covered reasons. Purchasers who suspect their tickets have been refunded will need to contact the resale site they bought the tickets Jan 1, 2021 · The following applies only to resale tickets to New York events: If you purchase a resale ticket to an event located in New York, you will receive a refund of the amount you paid for that resale ticket if: (a) the ticketed event is canceled (in which case you will not receive a refund of any shipping or delivery fees); (b) that ticket does not Transfer the tickets to your friends and family. Refund policies are determined by the Event Organizers on an event-by-event basis and may be subject to their limitations. Order says refund processing, but its been over 3 months. The rep asked me for an order number on a successful refund but I didn’t have anything. Ticketmaster is an online ticket sales and distribution company providing its users with tickets for concerts, sports events, theater as well as family and other events. If the Event Organizer is offering refunds for your event, a Request Refund button will appear. This typically includes submitting a refund request and providing any relevant documentation that supports your reason for the request, such as a doctor's memo or medical certificate. Once the showtime for the ticket has passed, tickets are not refundable. Ticketmaster offers a 24-hour refund window for many events. Full refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket convenience fee *excluding delivery fees. . It’s been more than 24 hours since buying my tickets – can I get a refund? After 24 hours of buying your tickets, they’re no longer refundable. Please see below for more information regarding the impact of COVID-19 on Event Ticket Insurance for rescheduled or canceled events. Once the refund record is ignored, enter TRFIG to recall the ticket for an automated refund. Cancel Your Trip Protection Plan Protect your ticket with event ticket insurance if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents, and more. com so that they can look into this for you. uk , or by writing to the address below: When can I request a refund if I have purchased Refundable tickets? Refunds must be requested no more than 60 days after the event date. I'd like to ask others before disputing the charge. It will be difficult to sell the tickets as there are tickets available left and the prices are getting lower and lower. For more information, see our Purchase Policy. Tap Tickets in the navigation bar at the bottom. To cancel your insurance, contact Allianz Global Assistance by visiting the Event Ticket Insurance page. Customer service representatives are available to talk to over the phone 7 days a week. In App Ticket Exchanges - Selected Events; Ticketek Returns AFL - Selected AFL Games; Automatic Refunds Information About 2020-2021 NFL Tickets, Refunds and Safety. Get the facts on canceled events, postponements, and how to request your money back. You can request your refund via your Ticketmaster account. How do I request a refund? How do I know if my order is eligible for refunds? How do I get a refund if I don't have the same credit or debit card? What happens if I’ve sold my tickets and the event is canceled, postponed or rescheduled? Can I get a refund if I receive a ticket through Ticket Transfer? See all 10 articles If the Event Organizer has approved refunds, you’ll receive a notification or email explaining any refund options available to you. If a playoff series game isn't played because the series ended in less games, then refunds will be issued for the games not played. The refund will be issued to the original method of payment used at time of purchase. Instead, you must purchase a more flexible fare type or a refundable ticket if you want this privilege. Skip to content Dec 5, 2022 · How to ask for a refund from Ticketmaster. Any info would be greatly appreciated! EDIT: Took forever and several calls to Ticketmaster but they finally (begrudgingly) refunded the tickets!!! If you purchased Ticket Insurance, you must file a claim online at eventticketprotection. If you purchased tickets at the venue’s box office to an event that has now been rescheduled, contact the box office where you purchased your tickets for more details. Need More Help? Front Gate Tickets Secure Ticket Upgrade Amount – the amount paid by you to upgrade to Secure Tickets received the enhanced refund rights set out in these terms and conditions. For the most up-to-date information, sign into your online account and select your event. Cancel Purchase is available until you equip or use your purchase during gameplay. Your tickets are still valid and no further action is required. Details on our Fan Guarantee, refunds and exchanges. Can I get a refund? The card used to purchase the ticket(s) has expired. For example, the NBA Finals contain up to seven games, with four wins giving one team the series win. If refunds are approved and the funds have been received from the Event Organiser, we’ll issue a refund to the original method of payment used at the time of purchase - usually within 15 days. All documentation and information required for your claim can be found on your claim filing confirmation. Please note that we only refund the person who made the purchase on To keep you informed, Ticketmaster has provided you with a separate, customized notification (the “Notification”) outlining the options the Event Organizer is offering to account for the pandemic’s impact on the event for which you have previously purchased ticket(s) at Live Nation or Ticketmaster's sites and mobile applications Mar 2, 2025 · The refund transaction will be shown on the current day’s TJQ report: System response: Ignoring an automated refund. Details on our Fan Guarantee, refunds, and exchanges If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. e. com, Ticketmaster. We can only refund the tickets costs to the person who purchased the tickets on our website. If a team wins the first four games, the tickets for the fifth, sixth and seventh games will be refunded. E-ticket and M-Ticket (so-called "electronic tickets") If your order is made of E-ticket or M-ticket, please complete the online refund request. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. If the Event Organizer is allowing refunds and the Ticket Transfer hasn’t been accepted by your recipient, cancel the transfer to request a refund. Select the ticket group you'd like to sell. These rights can Ticketmaster is unable to cancel the policy for you and can't refund the amount to you, as the funds are already with Allianz. Frequently Asked Questions for Eligible Refundable Ticket Customers. For the most up-to-date information on any scheduling changes and refund options, check your event in your online account. I got an email to request a refund 6/3/20. If the Event Organizer has approved refunds, you’ll see a Request Refund button in your online account. Contact Fan Support to complete your request. All you have to do is wait for the refund, which will show up in about two weeks via the original method of You can ask for a refund via the order in your account. It will be processed to the original method of payment used at time of purchase as soon as funds are received from the Event Organiser. If you have Allianz Global Assistance, you can get a quote, manage your policy or submit a claim on the Event Ticket Insurance page. In case you are wondering, if you paid a premium for those StubHub tickets If a ticket is cancelled but not refunded in full, it will not be possible to refund any additional funds associated with that ticket. If you can't make the new date, we'll refund you in full. You can contact Allianz on 0345 641 9726, by email at missedeventinsurance@allianz-assistance. Note: This action cannot be undone once you click Yes; You will then see the Success screen, which will tell you: How May 6, 2023 · If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline. It should appear on your account within 5-7 business days depending on your bank's processing time. 3. events; You must request the refund within 24 hours of buying tickets How do I know if my order is eligible for refunds? What are credits and how do they work? I transferred a ticket to someone. Your refund will be issued to your original payment method. com or in the Cinemark App. Dec 19, 2024 · Knowing the common StubHub refund problems and solutions, customers can handle refunds better. With mobile tickets, your phone is your ticket so all you need to do is pull up the ticket, have it scanned and you’re in. If you purchased resale tickets (where Ticketmaster is not the original ticket provider), the mobile tickets will be transferred directly to you from a trusted seller. You can find the complete list of all shows on heart-music. From your email confirmation, under the headline ‘refund/exchange ticket(s) The link will navigate you to a page to enter your email address and confirmation number. Ticketmaster offers the unique concept of Fan Guarantee. com ticket purchases online (minus the online fee) you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. We refund the face value plus the service charge for each ticket – you'll see a credit on your card after we've emailed you about the cancellation with a timescale. Should this occur, we’ll charge your credit card on file to refund the buyer of your tickets and if successful, place the tickets back on to your account. Simply follow the these steps. Think about something hugely popular like BTS or Harry Styles concert tickets for example. If your Notification indicates that your event has been rescheduled, postponed, or moved, you will either: (a) keep your ticket and any additional add-ons or upgrades, which remain valid; or (b) if the Event Organizer has approved refunds (or the option to choose between a refund and a credit), as explained in your Notification, you may select If you purchased Ticket Insurance, you must file a claim with Allianz online at magroup-online. Jul 8, 2024 · You can return your Ticketmaster ticket in several ways, including requesting a refund, reselling, or transferring your ticket. Can I request a refund if I change my mind about attending the event? No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. This guide covers everything you need to know about Ticketmaster’s return policies and processes. I moonlight at many other venues. Only If the ticket holder is unable to attend the rescheduled event a full refund will be offered *excluding delivery fees. It will also be difficult to get ticketmaster to approve a refund as well as the request is already denied and I do not believe chat support will refund the tickets as it goes to the higher ups. The cost of your tickets won’t be reimbursed if you’ve simply changed your mind. MUSIC. 2. Purchases can be canceled without a Return Ticket if you have not yet equipped or used your purchase during gameplay. Jan 10, 2025 · Call Ticketmaster customer services at 1-800-653-8000. Here’s what you need to know: It applies to most U. com (i. If you are using a Return Ticket instead of a cancellation (Opens in a new tab) How many Return Tickets you currently have ; When your next Return Ticket will be available ; If you are sure that you want to proceed, click Yes. Great! But what if you didn't purchase the ticket directly from Ticketmaster? StubHub will issue a full refund for any event cancelled. If an event is cancelled, no action is required to obtain a refund. If the event was postponed, rescheduled or moved, we’ll return the tickets to your account provided the Event Organizer has authorized refunds, and the buyer has requested a refund. More information on what is included can be found in the Secure Tickets Terms and Conditions . When your event is postponed, rescheduled, canceled or moved, you’ll receive a notification or email explaining any refund options available to you for a verified resale ticket from Ticketmaster. For more information, please see our Purchase Policy. This programme allows the exchange or cancellation of certain tickets up to 24 hours after the original order was placed. I’ve put the request out to the insurance already but still no answer at all Jan 22, 2024 · Why Ticketmaster Tickets are Usually Non-Refundable. Different rules apply to transfer and resold tickets (and some others). Mar 1, 2024 · Whether you can get a refund for plane tickets depends on the fare type purchased and what you are looking for in terms of a refund. Mar 13, 2020 · A breakdown of ticket refund policies of ticket companies like Stubhub, Ticketmaster, TickPick, and Telecharge with instructions on how to get refunded If the Event Organizer has approved refunds and you’ve submitted your request, it will be processed to the original method of payment used when you purchased your tickets. Resold tickets. Apply for a Refund for a Refundable Ticket. No action is required. Phones aren’t being manned, chat is unavailable. If an event is canceled altogether, we'll usually just refund your tickets automatically. Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more. Details on our Fan Guarantee, refunds, and exchanges Sell Tickets My Account Gift Cards May 1, 2020 · If you have sold your tickets for the canceled event through Ticketmaster. You can check if your event has been altered/cancelled on our Event Status Updates page. refunded today on april 17th without having to file a chargeback. Legal Rights and Consumer Protection. The options to transfer or sell your tickets may be available for your event. Note: If you have integrated with Stripe Connect to process payments for your event and are issuing a refund, please ensure that your available balance in the Stripe account is enough to cover the amount of the Ticketmaster Help; Refunds & Exchanges; Refunds; Refunds Category Name. Can I get For the most up-to-date information on refunds for your event, follow these steps: Sign into your My Account. Your ticket must be a refundable ticket, purchased with a credit card, cash or check. After dialing the number, press 1 if you already have tickets and there’s an issue with your order. Set your price or use our recommended price and tap List tickets. Ticketmaster Help; Refunds and Exchanges Refunds and Exchanges. Sell the tickets to another fan. Without your indication, the refund is made by default depending on the payment method used during the order Although I received an email from ticketmaster that the refund would take up to 30 days, I have a feeling they don't have the money at all. How quickly are airlines, travel agents, and online travel agencies required to process a refund? Airlines and ticket agents are required to make refunds promptly. Visit My Trips to request a refund for an upcoming trip. I decided not to attend the event and I have event ticket insurance. It should appear in your account within 5-7 business days, depending on your bank’s processing time. Click to head to refund form. How do I get a refund if I don't have the same credit or debit card? What happens if I’ve sold my tickets and the event is canceled, postponed or rescheduled? Can I get a refund if I receive a ticket through Ticket Transfer? How long does it take to get my refund after I’ve submitted my request? I transferred a ticket to someone. Oct 31, 2024 · Get your money back from Ticketmaster with proven refund methods. For this purpose, please select the subject « Refund of e-tickets for canceled / postponed event ». Find out eligible reasons, processing times, and alternative options if your refund request is denied. Ticketmaster is the go-to platform for buying event tickets, but life happens and plans change. It should appear on you It was ultimately denied. If you have a Ticketmaster Theatre order, check out our FAQ page for more info on refunds and exchanges! What is the Ticketmaster refund and exchange policy? View My Tickets; Refunds and Exchanges; Retail Outlets; refunds, and exchanges. com. For tickets bought from a travel agent or on another website, contact them for help with a refund. This way, you can have a better experience with StubHub. , not through the Ticketmaster site), and that ticket was then transferred to you, you’ll need to reach out to your original point of purchase for any available refund options. We can’t offer any exchanges or refunds if you’re event is going ahead on the date originally planned - you can however cancel your tickets in line with our Purchase Policy. UPDATE: got the refund. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Refunds or exchanges for any bookings made through any partner sites, including Ticketmaster Theatre. Harsh but true. This policy lets you change your mind about a purchase without hassle. Please see our Purchase Policy for more information. How do I request a ticket refund? You can get a refund or exchange in several ways: VIA YOUR CONFIRMATION EMAIL . , you resold your tickets through one of those sites, and you’ve been paid for them), your credit card on file will be charged to refund the buyer of your tickets and if successful, the tickets will be placed back on your If you purchased tickets at the venue’s box office to an event that has now been canceled, you can choose your refund options in person 30 days after the Event Organizer approves funds. tmrtdkp fxfze gcvt hvpjq agsjk lwtv xdut hklpu qzxjf xmab wiknrw fraqlxc svvp dlugpa oztit